Privacy Policy
Effective June 29, 2026
This Privacy Policy describes how AskDFM ("AskDFM," "we," "us," or "our") collects, uses, and shares information when you visit askdfm.com, request a demo, activate service, or interact with our AI receptionist by phone or SMS.
Information we collect
- Contact information you provide: business name, owner name, email, phone number, service area, website.
- Call and SMS content handled by the AI receptionist on your behalf, including caller phone numbers and message content.
- Billing information processed by our payment processor (we do not store full card numbers).
- Standard web analytics: IP address, browser, pages viewed, referring URL.
How we use information
- To set up and operate your AI receptionist and missed-call recovery.
- To contact you about service setup, account changes, billing, and support.
- To improve reliability, prevent abuse, and meet legal obligations.
SMS messaging
We send SMS messages only to phone numbers that have opted in. Opt-in is collected through (a) the activation web form at /activate, where you check a consent box before submitting; (b) verbal consent given during a sales or onboarding call that we document; or (c) numbers manually entered by you, the business owner, for your own staff and notifications.
Message types include: service setup confirmations, missed-call recovery replies to your callers, appointment reminders, and operational account notifications. Message frequency varies by account activity. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for help, or email support@askdfm.com.
We do not sell or share SMS opt-in data or consent with third parties for their marketing purposes. SMS opt-in information is not shared with any third party for any purpose other than message delivery (e.g., our telecom carrier).
Sharing of information
We share information only with service providers that help us run the service:
- Telecom and messaging carriers (e.g., Twilio) to deliver calls and SMS.
- Cloud hosting and database providers to store and process data.
- Payment processors to handle subscription billing.
- Email and CRM tools used to communicate with you about your account.
We do not sell personal information.
Data retention
We retain account and communication records for as long as your account is active and for a reasonable period afterward to meet legal, tax, and operational requirements. You can request deletion at any time by emailing support@askdfm.com.
Your choices
- Reply STOP to any SMS to opt out of further texts on that number.
- Email us to access, correct, or delete your account information.
- Disable analytics cookies through your browser settings.
Children
AskDFM is not directed to children under 13 and we do not knowingly collect data from them.
Changes to this policy
We may update this policy from time to time. We will post the new effective date at the top of this page. Material changes will be communicated to active customers by email.
Contact
AskDFM — support@askdfm.com